Using GO for volunteers
Manage membership records for girls and volunteers and update information about your area
Page last reviewed: 2 March 2023
GO is our online membership system. You can keep records for members up-to-date as well as unit, district, division or county information.
This page is to help volunteers. If you’re a parent or carer, go to using GO for parents and carers
If you're looking for the learning platform, visit our learning platform pages.
- Update your contact details.
- Register for a volunteer role in a unit.
Depending on your role, you may also be able to:
- Update your unit, volunteers and young member details.
- Download reports, members' emergency contact information, forms for events and other useful documents.
- Answer young member enquiries in the unit details area.
- Contact other members and respond to enquiries.
Adult members of Girlguiding are required by the adult members policy to have a unique and personal email address that's registered with our membership system, GO.
First you’ll need to activate your account.
Step 1: After you’ve filled in the form to volunteer with us, you’ll get an email from us with an invitation code.
If you don’t have this, select the Don’t have a login? button on the GO sign in page. Use the email address you signed up with or contact [email protected] if you need to update or add an email address. We’ll then send you a new invitation code.
Step 2: Head to the GO sign in page. You can get there from the main website homepage or bookmark it.
Step 3: Copy your invitation code from the email we sent when you signed up and select the Redeem Invitation tab in GO.
Step 4: Paste the code into the Invitation Code box. If you’re having issues, double check to make sure there aren’t any full stops or spaces at the end of your code.
Step 5: Enter your date of birth in the format DD/MM/YYYY. Select Register.
Once you’ve activated your account, you can sign into GO at any time using the same username and password.
If you're registering on GO to use the learning platform, there are further instructions and tutorial videos on the how to use the learning platform page.
If you’re still having trouble signing in, contact our membership systems team: [email protected].
If you're a young leader, ranger or young external volunteer you can log in to GO from age 14. When your commissioner adds your role to GO, your own email address will have to be added by your commissioner or unit leader. Your parent or carer must fill in the new starter form for 14- to 17-year-olds or the new starter form for external volunteers including your own email address. This can’t be the same as your parent or carer. Please use a personal email address rather than a school or college email address.
When your email address is added to GO, you'll get an email telling you to create a login. You might need to check your spam folder.
After you've created your GO login, your account in the learning platform will be created overnight. You should then log in to the learning platform to do your a safe space 14-17 year olds training.
Head to the GO sign in page and select the Forgot your password? button. You’ll be asked for the username you used when you first signed up. We’ll send you an email to reset your password – keep an eye on your spam folder in case it goes in there. If it’s not there, use the Don’t have a login? button to request a new invitation code.
Head to the GO sign in page and click on ‘Forgot your username?’. You'll need to enter the email address you used when you signed up. We’ll send you an email with your GO username.
When you sign in to GO, you'll see the link to the help section on the top of every page. There’s lots of resources here to help with things you may need to do on GO.
The help area looks like this:
If you can’t find what you need in the help area, contact your local GO coordinator. They'll contact membership systems if they need to. You can find your GO coordinator's contact information in the directory on GO. You can also contact the membership systems team by emailing [email protected].
If you’re part of a district, division, or county team, you can:
- Update information about volunteers in your area .
- Update awards and qualifications.
- Contact your volunteer team.
- Update information at different levels, depending on your access.
No, you don't need to update your training on GO. This is either automatically updated 24 hours after you complete it in the learning platform, or your country or region office will update it for you. Please check the help section of the learning platform for more information.
As with any online system, it’s important that you use it safely and not put yourself at risk. Make sure you have effective security software installed on your computer, such as anti-virus software, anti-spyware software and a firewall.
If you think your computer has been infected with a virus or other malicious software, don't access GO until you’ve had it checked out and it's safe.
You should also avoid using a shared computer. If you have to use a shared computer, make sure you:
- Have your own email address to keep messages confidential.
- Don’t leave the computer signed in and unattended.
- Set up a screen saver to lock the computer when you’re away from it - even if it’s just while you make a cup of tea.
And keep your GO account secure by following these tips:
- Don't write down your username and password.
- Don't share your username and password with anyone else.
- Choose a strong password and change it regularly.
- If your web browser has a 'remember my passwords' feature, turn this off when you're using GO.
- Always click the 'Sign out’ button to make sure you've signed out when you're done. This can be found on the drop down under your name at the top of GO.
There are 4 different access levels for GO:
- Unit teams
- District teams
- Division teams
- County teams
This simply means that volunteers in the unit team can perform actions within GO that are different to those a volunteer in the county team can perform. For example, only those at unit level can log decisions about a girl attending her first meeting. Similarly, some reports can only be run by county teams.
GO access levels and DBS checks
Download these documents to find out about access levels for specific roles and if your role requires a DBS check.