What we’re going to do

The things we’re going to change to make sure everyone has a positive, fair experience with us.

We’ve built our plan around the voices and experiences of people who have been marginalised in the past.

This includes people of colour, disabled people, LGBT+ people, people at economic disadvantage, and people with a faith that isn’t well represented in the guiding community.

Our plan sets out the steps we’ll take to realise our ambition. The steps are grouped into three themes.

Changing our culture

“Unless we change the culture, I don’t know if we can change anything else.”

Senior stakeholder

Our plan will help us to change how we do things so we can create a fair and equitable environment for everyone to thrive. We will:

  • Take a zero-tolerance approach to discriminatory behaviour, updating our policies and improving how you can report concerns and get support.
  • Include themes of diversity and inclusion in new programme activities and resources.
  • Launch diversity and inclusion e-learning for volunteers and race-equity training for senior staff and senior volunteers.
  • Recruit a network of volunteer inclusion advisors to give advice and guidance on specific areas of diversity and inclusion.
  • Support identity-based networks for staff and members to start up and thrive.
  • Improve how we collect information so that we can track our progress towards our goals, for example through staff and member surveys.

Equitable representation and power

“I want to see people from all backgrounds and walks of life in leadership.”


We'll build towards fully reflecting the diversity of our society. And marginalised groups will be represented at all levels of guiding, particularly in decision-making roles. We will:

  • Improve how we collect and check information about the demographics of members and staff so we can set targets and track our progress.
  • Build a leadership development programme for people from marginalised and underrepresented groups.
  • Start reporting on ethnicity pay gaps each year and address any disparity in pay.
  • Keep improving our recruitment and welcome journey for volunteers to make sure everyone feels welcome to join us.
  • Continue our commitment to tackling anti-Black racism. And stand in solidarity with Black communities, including Black girls, volunteers, staff, parents and carers.


More collaboration and better communication

“One of my leaders offered to speak to the other girls about my equipment and disability, which made me feel really included.”

Young member

We want to build strong connections with groups in marginalised communities, so we can be a part of the local community for all girls and volunteers. We want people to know about our commitment to this plan. And we want marginalised people to know their voices are represented and important in Girlguiding. We will:

  • Build trust across our whole community by sharing our commitment to this plan and our ambition. We’ll keep on talking openly about our journey.
  • Reach out to community groups and work with them to help girls and young women.
  • Share stories of units and staff teams who are doing an excellent job of putting this plan into action.
  • Recognise and celebrate the value of difference within the guiding community and workplace. For example, by celebrating a broader range of holidays.
  • Review our history to make sure that how we tell our story reflects who we are today.