Our fundraising promise

Questions about telephone fundraising, partnerships, or our commitment to our supporters? Here's all you need to know

Our fundraising promise to our supporters

As a charity, we want to enable you to support us with confidence. Across all our fundraising activity, we promise to be:

  • Committed to high standard
  • Honest and open
  • Fair and reasonable
  • Clear
  • Respectful
  • Accountable

Your personal information

Girlguiding is committed to protecting the personal data of our members and supporters.

Your personal data is safe and is stored securely by us. We will not share your personal details with any third party unless we have permission to do so. For more information about how your personal data is collected, stored and used by us, please view our privacy policy.

Our contact with you

If you'd like to change the way you here from us, please contact the fundraising team. If you're a member you can update your contact preferences at any time, including whether you receive fundraising updates, by logging into GO

Telephone fundraising

Our telephone fundraising at Girlguiding is a way to update you on our work and raise funds. This way, we can continue to help all girls know they can do anything. Our calls are handled by QTS Fundraising, a UK charity agency, reachable at 07458122850. Calls occur from 10am to 8:30pm on weekdays, 10am to 6pm on Saturdays and 10am to 5pm on Sunday. No calls will be made on Christmas Day, Boxing Day, Good Friday or Easter Monday.  

To protect your information, QTS doesn't keep your details after the calls. Costs go towards supporting Girlguiding, with QTS only getting paid after completing a call. Our fundraisers are well-trained, receive continuous support, and have regular debriefs for effective representation. Every call is recorded for quality, with recordings kept for just 1 year. 

If you don't want to receive phone calls, you can change your preferences at any time via the preference centre in GO or by emailing [email protected]. You can also just let QTS know during the call, and they'll be sure to take you off the list.


Any corporate or organisational partnership we enter should build on and reinforce the statement of purpose and values of Girlguiding. We have a responsibility to develop partnerships that enable all our girls and young women to fulfil their potential. When working with partners, we adhere to Girlguiding's partnership screening policy.

For further details on this guidance contact the Corporate Partnerships team on [email protected]. The Institute of Fundraising also offers some useful guidance how charities and other fundraising organisations can work with the corporate sector.

Fundraising Preference Service

The Fundraising Preference Service (FPS) is a new online service which allows you to stop email, telephone calls, addressed post and/or text messages directed to you personally from a charity or charities, just by adding your details on their site. For more information visit the FPS website.

Any concerns

To register a complaint or concern about any element of our fundraising activity, please call 020 7834 6242.