Concerns about volunteers
Understand what you should do if you have a safeguarding concern about a volunteer
What to do if you have a concern regarding a volunteer.
Any safeguarding concern that you may have about another volunteer must be referred to your local commissioner or the safeguarding team at Girlguiding HQ. Examples of what may be considered a safeguarding concern can be found on the safeguarding procedure page.
If you believe that a volunteer has breached the code of conduct, this should also be passed to your local commissioner.
Important - if you or an associated person, for example your partner, becomes involved in any police or social services investigation, you must immediately notify your local commissioner or the safeguarding team at HQ.
To report a concern
- Make a written record of your concern, including the date, time and all relevant details of the person involved, young person concerned, others involved and witnesses if there are any.
- Contact your local commissioner or the safeguarding team at Girlguiding HQ who will inform you of the next actions to take.
- Email your written record to [email protected].
If it's an emergency - and a child or adult is at risk - inform the police or social services first, then the safeguarding team.
Who to ask for support
If you have a concern about a volunteer and require advice or support, you should contact your local commissioner or the safeguarding team at Girlguiding HQ.
Contact the HQ safeguarding team
If you have a concern about a girl or volunteer and need advice or support then contact the HQ safeguarding team. Call us on 020 7834 6242 ext. 3037 or email us below.
For out-of-hours emergencies call 07508 032997 (5pm - 10pm Monday - Friday and 9am - 10pm Saturday and Sunday). Please don't text the out of hours number as we're unable to access these messages.