We want our website to be accessible for everyone, no matter what device or assistive technology you’re using
Our goal is to meet Web Content Accessibility Guidelines 2.1 (WCAG) AA compliance on all our content where possible.
Browsers we support
Our website supports the latest versions of the following browsers:
- Windows: Chrome, Firefox and Internet Explorer
- Mac OS X: Chrome, Firefox and Safari
- iOS: Safari and Chrome
- Android: Chrome
We recommend that you upgrade to the latest version of your browser of choice for the best experience.
We know that there are some accessibility problems with our site, including
- Our PDF documents may not work correctly with screen readers.
- Some of our videos may not have a transcript. All have captions.
- Videos we share from other organisations don’t always have captions
- The following e-learning modules can’t be accessed by screen readers: Beginning to Lead, Being a Rainbow leader, Being a Brownie leader, Being a Guide leader, Being a Senior Section leader, Being a commissioner, Branding, Mentoring, and Become a Peer Educator.
Image alt text and accessibility
As standard, we only use alt text where an image conveys information that’s essential to the meaning of the webpage – for example a diagram about how to do something. Where an image is purely decorative, we don't use alt text. This avoids superfluous information and extra “noise” that someone using a screen reader will have to get through before reaching the essential information on a page.
Reporting an accessibility issue while using our site
We are always looking to improve the accessibility of our site, so if you find anything on the site difficult to use please let us know by emailing [email protected]
To help us understand the problem, please include:
- the web address or title of the page where you found a problem
- what the problem is
- what computer and software you use
We can’t promise to fix everything right away, but all feedback will be looked into and fed into our programme of continuing improvements to our site.
Accessible programme books and resources
Our programme resources, including activity cards, skills builders, badge books and handbooks, are available in a range of accessible formats.
If you need these resources, please complete this request form and we will be in touch. Your request will be processed within two weeks.
This accessibility statement was last updated April 2019.