Fundraising policy

Our fundraisers make a world of difference

Statement of purpose

As fundraisers for Girlguiding you help us give more girls the chance to learn skills, make friends, have adventures and grow in confidence. Without you we simply couldn’t do this - your hard work and positive attitude is incredibly important.

So, we want to help you as much as we possibly can.

This policy explains how Girlguiding approaches fundraising and it also gives information about how to fundraise. It’s for everyone - staff and volunteers - who fundraise for Girlguiding and other charities.

There are lots of ways to raise funds for all guiding groups, from holding cake sales to partnering with companies. And there are so many people who would love to make a contribution to Girlguiding - your community, your local businesses, your family and friends.

To help you we’ve created a Fundraising Toolkit which has the resources, advice and practical tips you need to make your fundraising successful. We’ve developed this in line with the Code of Fundraising Practice, which describes the standards expected of all UK charitable fundraising. This Code is also underpinned by the Fundraising Promise: that all fundraising must be legal, open, honest and respectful.

What fundraising legislation do we follow?

UK fundraising practice must follow the relevant legislation – set out in the Charities Acts, other relevant legislation and local government by-laws. Fundraising is regulated by the Fundraising Regulator which holds the Code of Fundraising Practice for the UK and which makes sure all fundraising is legal, open, honest and accountable.

What is The Code of Fundraising Practice?

The Code of Fundraising Practice outlines the standards expected of all UK charitable fundraising organisations. It includes information about important principles and behaviours, and explains the standards for each different area of fundraising - for example collections, events and trust fundraising.

You must read the policy section, What are Girlguiding expectations? below to make sure you comply with this in your fundraising.

‘Code of Fundraising Practice’ – means the mandatory standards set out by the Fundraising Regulator.

Fundraising’ - means the seeking of financial support for Girlguiding as a charity or raising funds for other charities. Fundraising covers things small and big - from raising £50 from a tombola to getting a £5k grant - and everything in between. You can find more definitions of the different types of fundraising in the Fundraising toolkit.

‘Social enterprise’ – means income generation activity where profits are reinvested to benefit the community or charity.

‘Fundraising promise’ – means a commitment made to donors and the public by fundraising organisations who register with the Fundraising Regulator, to make sure their fundraising is legal, open, honest and respectful.

‘Fundraising Regulator’ – means the independent regulator of charitable fundraising.

‘Girlguiding’ – means the Guide Association (registered charity no.306016) and all local units, countries, regions, counties, divisions and districts.

‘HQ’ – means the headquarters of Girlguiding.

‘Institute of Fundraising’ – means the professional membership body for UK fundraising.

Girlguiding’s policy

What is our approach?

We are committed to responsible fundraising practice, so we are registered with the Fundraising Regulator and have signed up to the fundraising promise, meaning our fundraising activity will always be legal, open, honest and respectful.

When does this policy apply?

As a Girlguiding volunteer or member of staff involved in any activity to raise funds for Girlguiding or for other charities as part of Girlguiding activity, you must follow this policy. Fundraising activity includes all activities covered by the Code of Fundraising Practice and any social enterprise activity.

What are Girlguiding’s expectations?

As fundraisers you are expected to comply with the Code of Fundraising Practice, and to use Girlguiding’s fundraising toolkit. The Code of Practice may be amended from time to time and we will update the toolkit when this happens (when the update is in progress you will see a comment on the toolkit telling you that this section needs updating). If you need up to date advice, check the current Code of Practice or contact HQ.

As fundraisers you must also maintain accurate financial records, to allow for transparency, continuity and succession planning. You can find more information about record keeping on the website under the unit finances section.

Where else can I go for help?

You can find more information about fundraising for Girlguiding in the Fundraising toolkit. You can also contact the fundraising team at HQ on 020 7834 6242 or by email at [email protected] And you can get more guidance from the Institute of Fundraising.

What should I do if someone has a complaint about fundraising?

It’s our aim that everyone who donates to Girlguiding has an extremely positive experience, but we understand that sometimes this may not happen and supporters may not be happy with their experience. If this happens you should report any complaints in line with the complaints policy.

What should I do if I have a concern about Girlguiding’s fundraising practice?

As a member of staff or volunteer, if you have a serious concern about Girlguiding’s fundraising practice you should inform Girlguiding in line with the Whistleblowing policy.

Examples of the types of concern you might raise under the whistleblowing policy (as opposed to complaints) are:

  • Criminal offences
  • Breach of any legal or professional obligation
  • Breach of the Fundraising Code of Practice
  • Deliberately concealing any of the above

If you have concerns about fundraising practice, and internal consideration is not possible you should share them with the Fundraising Regulator  (England, Wales & Northern Ireland) or the Independent Fundraising Standards and Adjudication Panel (Scotland). You can find more information about this on their websites.

Refund policy 

Under charity law, and in common with all registered charities, Girlguiding is only able to refund donations in certain prescribed circumstances.

If you think that a donation you’ve made should be refunded, please get in touch by emailing [email protected] or calling 020 7592 1821.

Your support is hugely appreciated. You’re helping Rainbows, Brownies, Guides and Rangers develop skills, make friends, gain confidence - and have fun.

Published: 5 November 2018

Girlguiding policies and procedures are reviewed and updated from time to time as part of a review cycle.