How to make a fundraising complaint
Follow this process if you have a complaint about Girlguiding fundraising activity
We’re committed to responsible fundraising practice.
In line with our fundraising policy, we want our fundraising activity to be legal, open, honest and respectful.
We’re accountable for our fundraising activity, and that of our fundraising partners. We’re committed to learning from any complaints and feedback where we can.
If you’re unhappy with any of our fundraising activity, or that of our fundraising partners, we want you to let us know.
A complaint about fundraising can be about something Girlguiding or our fundraising partners did, or something that you think we should’ve done, but didn’t.
To make a complaint about local Girlguiding (like a unit or level) fundraising, please see our complaints policy.
To make a complaint about Guide Association fundraising activity, please contact our HQ fundraising team via:
- Email: [email protected]
- Telephone: 020 7592 1821
- Post: Fundraising Team, Girlguiding HQ, 17-19 Buckingham Palace Road, London, SW1W 0PT
The HQ fundraising team will respond to complaints in a timely way, and investigate fairly and thoroughly.
When a decision is made, the team will give reasons as to why they consider points raised within the complaint to be justified or not. They’ll acknowledge where things have fallen short of our standard, and will take appropriate action to put things right. We’re committed to learning from any complaints and feedback where we can.
For more information on how we handle complaints – including those about fundraising – see our complaints policy.
If you aren’t satisfied with how your complaint was handled, you can contact the Fundraising Regulator (England, Wales & Northern Ireland) or the Scottish Fundraising Adjudication Panel (Scotland).
