Paying your annual subscription
Everything you need to know about the annual subscription process for 2027
Get ready for 2027 subs.
Dates you need to know
- From Monday 1 June 2026: Country and regions, counties, divisions and districts are contacted and asked to add their levy amount to the subscriptions system.
- Week beginning, 15 June 2026: After a sense-check of the levies added, we may send countries and regions, counties, divisions and districts an email reminder to add their levy.
- Tuesday 30 June 2026, 12am midnight: Deadline for levy adding. All levies must be added by all levels by this date.
- Wednesday 22 July 2026: Reports will be available showing the impact of the changes to remove charges for volunteers at all levels, including an example invoice for unit levels to forecast what their invoice would be, based on current data.
- Tuesday 19 January 2027 from 12pm: We’ll send an email when your trial invoices are ready to download. You’ll need to check it’s correct. Any changes you make on GO will be shown on your trial invoice by 10am the following day. If you’re a commissioner make sure everyone in your area has checked their invoice.
- Week beginning 1 February 2027: We’ll send you an email reminder if you haven’t downloaded your trial invoice.
- Monday 15 February 2027, 7pm: No more changes can be made to trial invoices.
- Tuesday 16 February 2027, from 12pm: Official and final payable invoices will be available to download and pay by card or by cheque.
- Wednesday 17 February 2027: We'll send an email to let you know that invoices are available and the deadline for payment.
- Friday 12 March 2027: We'll send a reminder email to the main contact of any level that hasn’t yet paid their official invoice.
- Friday 26 March 2027, 12pm: All subscription payments must be received in full by this date.
- Monday 26 April 2027: Districts, divisions, counties and countries or regions will receive their levy amounts, minus any deductions for unpaid invoices.
Find out more about our subscriptions process and read more in our update for members.
How to view and change your trial invoice
- Log into GO.
- Click on the ‘Subscriptions’ button.
- Once logged in, select your level's name (if you have more than 1 role).
- Select 'Download invoice’.
- If the trial invoice isn’t correct, make any changes on GO.
- Changes to invoices are reflected within 24 hours.
How to check your payment
All official invoices will go through the following stages.
- Unpaid – we haven't received your payment.
- Payment in progress – your payment has been received but hasn't yet cleared. This status will be shown for 5 working days (meaning this doesn’t include weekends and bank holidays).
- Paid in full –your payment has cleared, and your invoice has been paid. Remember to print the paid invoice to include in your annual accounts as a receipt.
If you see a message saying ‘Problem with payment’, we’ll send an email to the level’s main contact with information about the problem and how to resolve it.
Our finance team won’t be able to talk to anyone outside of the unit team about individual problems like this, so please contact the level directly for more details.
Need more support?
Contact us on [email protected]
Log into the subscriptions system
Use your membership login details to access the subscription system.
