Concerns about volunteers

Understand what you should do if you have a safeguarding concern about a volunteer

What to do if you have a concern regarding a volunteer

Any safeguarding concern that you may have about another volunteer must be referred to your local Commissioner or the Safeguarding team at Girlguiding HQ. If you believe that a volunteer has breached the Code of conduct, this should also be passed to your local Commissioner.

Important - if you or an associated person, for example your partner, becomes involved in any police or social services investigation, you must immediately notify your local Commissioner.

To report a concern

  • Make a written record of your concern, including the date, time and all relevant details of the person involved, young person concerned, others involved and witnesses if there are any.
  • Contact your local Commissioner or the Safeguarding team at Girlguiding HQ who will inform you of the next actions to take.
  • Email your written record to [email protected].

If it is an emergency - and the child is at risk - inform the police or social services first, then the Safeguarding team.

Who to ask for support

If you have a concern about a volunteer and require advice or support, you should contact your local Commissioner or the Safeguarding team at Girlguiding HQ.

Contact the Safeguarding team

If you have a concern about a girl or volunteer and need advice or support then contact the Safeguarding team. Call us on 020 7834 6242 or email us below. For out-of-hours emergencies call 07508 032997.