Digital Communication policy

Girlguiding's policy on how to use the internet - including social media - safely

Our Digital Communication policy

  • You should not contact members under the age of 14 directly. Communication should be with parents/carers and always come from a member of the Leadership team.
  • When contacting parents, carers or young members over the age of 14, you should:
    • use appropriate language – try to avoid any words or phrases that could be misinterpreted or misconstrued
    • make sure any images you send are appropriate and that external hyperlinks you include do not lead to inappropriate content
    • copy another member of the Leadership team into any message you send to a young member.
  • Individual texting between girls and members of the Leadership team is discouraged.

Linking policy

The Girlguiding website, and our Facebook and Twitter profiles, link to other websites and social media channels to inform and inspire our users. We take responsibility for content that is one click from our site – that it is fully checked, accurate and appropriate at the time of linking. Content that is more than one click away from our site is more difficult to monitor.

If you find inappropriate content is being linked to from our site please let us know at [email protected]. We would also like to know if you find inappropriate content related to Girlguiding online.

Using email

  • Ensure that your email address is appropriate when communicating in a guiding capacity. Your guiding and personal email accounts should be separate.
  • Use the Bcc (blind carbon copy) box when emailing a group of people. This will ensure you don’t share anyone’s contact details without their permission and protect everyone against spam.
  • Do not forward chain emails to young members or other adult volunteers.

If you receive an email from a young member that causes you concern, speak to your Commissioner and refer to A Safe Space.

What advice and support is available?

The Child Exploitation and Online Protection Centre (CEOP) - part of the National Crime Agency dedicated to eradicating the sexual abuse and exploitation of children. CEOP provides an online reporting facility for inappropriate content and images related to children and young people. They also run Thinkuknow which provides educational resources.

Childnet International - aims to make the internet a safer place for children and young people by providing resources, support and education about services available online. The Childnet website has information on the sites and services that children like to use, plus information about mobiles, gaming, downloading and social networking.

Childline - young people can call Childline's free, confidential helpline 24 hours a day on 08000 1111 to talk about issues from bullying to relationships. Support and advice is also available from the Childline website.

Kidscape - support for young people to tackle bullying is available on the Kidscape website.

Published: 8 September 2016

Stay safe online

Find out more about how to use the internet and social media safely from A Safe Cyberspace.