We’re working on a new web shop

We’ve been working on new designs to make the web shop even better

Daisy, Member Communications team
21 Aug 2018

Get ready for our new look web shop

Since early 2017, we’ve been working with members to improve our online shop - our one-stop shop to buy all your guiding merchandise, uniform and resources online.

Members have been involved in giving their feedback and telling us what needs to be improved to make the online shop easier to use. From user testing to providing feedback on designs and content - you told us that you wanted a faster site that’s more user friendly. We can’t wait to show you all the changes that have been made to deliver that.

What’s new?

Some of the key improvements you’ll see are:

  • A faster site, so you can make your orders quickly and efficiently.
  • A shop that looks good and works smoothly on mobiles and tablets, for you to use the shop wherever you are.
  • An improved search function, giving you a better experience as a customer.
  • Lots of new products! After all, it wouldn’t be right to launch an exciting new site without some new merchandise. 
  • The ability for volunteer shop owners to make bulk orders and pay by invoice, so that we’re better supporting them. When we launch the new shop we’ll be opening this feature to a small number of volunteer shops but we’ll then make any improvements we need to and roll it out to everyone.

It’s important for you to know that all individual customers will need to create an account to shop with. As we aren’t moving existing accounts from the old shop over, this includes existing individual customers of the shop. This means that you won’t be able to view your order history. But, if you need to, you’ll still be able to see orders you’ve made in the past through the confirmation emails that you’ll have been sent with every order you’ve made.

However, if you’re a volunteer shop owner, we’ll be able to set you up to order online using your current Trading account. We’ll be in touch with volunteer shop owners with full details after the online shop is launched.

We’ll be announcing when we’ll launch soon, and in the meantime you can just keep using the current site. And remember – the profits from your purchases only stay in guiding when you buy directly from us, so by using our web shop you’re supporting even more girls! Keep an eye on our Facebook and Twitter and Discover, grow for updates.