Front Office Manager

Closing date: Monday 27 September 2021 at 9am

Salary: £28,500 + £700 Location Allowance (LA) per year (rising to 30,000 + LA per year in your first year with us)

Job type: Permanent

Hours: Full time 35 hours per week

Location: Blackland Farm

Application closing date: Monday 27 September 2021 at 9am


This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We have begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We are on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

An exciting opportunity has arisen to join the team at one of Girlguiding’s national activity centres set in the beautiful Sussex countryside at Blackland Farm. The role of Front Office Manager is part of the centre’s leadership team and will be a major contributor to our new phase of strategic development and creation of our long-term business plan.

As Front Office Manager you will lead the front office team in coordinating the centre’s bookings to a high standard and ensuring a smooth and enjoyable customer experience. You will lead on the design and implementation of a fun and challenging events programme, predominantly aimed at Guiding members and volunteers, but also to the wide range of audiences we welcome each year. As part of the centre’s leadership team you will be driven to improve operations and events through the collection and analysis of customer feedback and in communicating improvements and opportunities to the wider team. The Front Office Manager will work collaboratively with our national Strategic Operations Manager as well as the Centre Manager to develop and grow new business at the centre, in line with agreed objectives.

You will be an experienced professional in the hospitality or activity sectors with excellent verbal, written and communication skills in order to engage with our stakeholders. You will probably have experience of delivering events or programmed activity within set budgets whilst ensuring a high level of customer care is delivered at all times. A passion for leading, developing and motivating a team will be essential as will be a commitment to our ethos and values.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change – improving attitudes towards mental health. While Girlguiding’s young members may be girl only, our staff team is mixed gender. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or mental), gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.

We are committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. Girlguiding is a COVID secure employer, offering hybrid working and providing support for all employees during the current pandemic. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

How to apply

Read the application pack and send a CV, with declaration form, supporting statement and diversity monitoring form. Return all documents to us at [email protected]

We ask that you submit your CV and supporting information as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications.

It is important that you submit all of the above documents with your CV, including the declaration form, supporting statement and diversity questionnaire. We will consider only those applications that include these completed documents.

Unfortunately, we are unable to give feedback to those who are not shortlisted; however, we will, if required, provide feedback to those who have attended an interview.

Interviews will be held remotely during the pandemic.

If you have any questions about the role, please contact our HR team by emailing [email protected] or calling us on 0207 592 1892.