Administrative Assistant

Closing date: Wednesday 8 December 2021 at 9am

Salary: £17,600 + £700 Location Allowance (LA) per year (rising to £18,500 + LA in your first year with us)

Job type: Permanent

Hours: Full time 35 hours

Location: Lyndhurst, Hampshire

Application closing date: Wednesday 8 December 2021 at 9am


This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We have begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We are on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

We are looking for a friendly, professional, and motivated individual with lots of personality to join our front office team delivering exceptional experiences to our guests. Reporting to the Front Office Manager, you will deliver first-class customer service from our onsite reception, whilst administering bookings and events, and preparing invoices.

Your time will be spent liaising with guests on the phone, by email or in person, and entering information onto our booking system. You will also process payments, show potential customers around site, and liaise with all operational departments to ensure they can meet our guest requirements. Although training will be provided, it is essential that you have some experience with booking systems, word processing, and spreadsheets.

No two days will be the same -the only guarantee is a fun, exciting, busy, and proactive working environment!

Please note that we are a 7-day operation so weekend and evening work will be required, on a rota basis.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change – improving attitudes towards mental health. While Girlguiding’s young members may be girl only, our staff team is mixed gender. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or mental), gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.

We are committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. Girlguiding is a COVID secure employer, offering hybrid working and providing support for all employees during the current pandemic. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

How to apply

Read the application pack and send a CV, with declaration form, supporting statement and diversity monitoring form. Return all documents to us at [email protected]

We ask that you submit your CV and supporting information as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications.

It is important that you submit all of the above documents with your CV, including the declaration form, supporting statement and diversity questionnaire. We will consider only those applications that include these completed documents.

Unfortunately, we are unable to give feedback to those who are not shortlisted; however, we will, if required, provide feedback to those who have attended an interview.

Interviews will be held remotely during the pandemic.

If you have any questions about the role, please contact our HR team by emailing [email protected] or calling us on 0207 592 1892.