Accessing the members' area & Go!

Please note: this page will answer your questions about accessing the members' area and Go!

I'm new to the website, what is the members' area?

The members' area is exclusive to active members of Girlguiding. It contains information and resources that will support them in their guiding role, and includes details of membership benefits available exclusively to them. Having a members' area also means confidential organisational information can be issued in a secure area.

What is Go!?

Go! stands for Guiding Organiser system, accessible by all authorised guiding users. Go! enables you to update your own information and the information of those you are responsible for. It is an administrative tool to help you run your unit and for Commissioners to help support their local volunteers.

I'm registered in the old members' area but can't log on to the new one. Why?

The members' area login has changed. Members accessing the website for the first time since its redesign will notice that their usual username and password are invalid on the new site. To gain access to the area, you will need to re-register by following the steps outlined below.

How do I access the members' area and Go!?

As long as you are an active member and your contact details are correct on Go! you can request a password and log in.
1. Visit www.girlguiding.org.uk

2. Click on the 'Members' area & Go!' tab 

Members' area screen shot

3. Under the 'Log in!' tab click on 'need your password?’, just under the ‘submit’ icon.

Help step 3

4. Enter your email address or registration number in the box that appears, and click ‘submit’.
Once this has been submitted and validated against your details on Go! a password will be sent to the email address you have specified on Go! (this may take up to 15 minutes). Remember to keep your password safe. It is important that you do not share it with anyone.

5. Once you have your password enter your registration number, shown on your membership card or available from your local Commissioner, and date of birth – in the form dd-mmm-yyyy (e.g. 01-sep-2011). Remember to enter the password you receive, including any capital letters or numbers.

Where can I get my membership number?

You can find your membership number on your Appointment Card or ask your local Commissioner.

Help! I haven't got an email address. How do I set one up?

Fear not, the process of setting up an email address is a quick, easy and painless process. There are plenty of free email providers to choose from, too. If you have Internet access at home, your Internet provider may provide you with one of you can choose to create an account with an internationally renowned email provider such as Hotmail (www.hotmail.com) or Googlemail (www.googlemail.com). To get an email account with either of these providers all you need to do is visit one of the web addresses above and click on 'sign up' or 'create a new account'. Fill in some details about yourself, press submit and voila - you're good to Go! (pun intended!).

My password hasn't arrived.

If you have not received your password please check your spam/junk mail folder to see if the email containing your password is there. You will not receive a password if you are using the same email address as another member. Talk to your Commissioner if you're having problems.

I have received my password but it doesn't work.

If you have received your password and are having difficulty logging in you may find it easier to copy the password from right to left from your notification email and paste it into the login page. Please note the letters 'i', 'l' and 'k' in particular look very similar as upper and lower case.

Can I change my password?

Yes. After logging in you will have the option to change your password to something more memorable. Password changes can be made by going to 'Update details' once you have logged in. Please remember you must not share your passwords with anyone.

Is Go! accessible via the new website?

Yes, click the Go! icon.

I'm still having problems logging in, what now?

Follow the attached instructions to make Girlguiding a trusted site.

If that doesn't help, please talk to your Commissioner in the first instance.

Finally, please call 0800 999 2016 or email gosupport@girlguiding.org.uk.

I'm having some problems using the website, where can I go for help?

Check out the help section on the website. If you can't find your answer, email websupport@girlguiding.org.uk.

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