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Accessing the members' area & Go!

We answer all your questions about accessing the members' area and Go!

I'm new to the website, what is the members' area?

The members' area is exclusive to active members of Girlguiding. It contains information and resources and includes details of membership benefits available exclusively to them. Having a members' area also means confidential organisational information can be issued in a secure area.

What is Go!?

Go! stands for Guiding Organiser system. All authorised guiding users can access it. Go! enables you to update your own information and the information of those you are responsible for. It is an administrative tool which helps you to run your unit and Commissioners to support their local volunteers.

I'm registered in the old members' area but can't log on to the new one. Why?

The members' area login has changed. So if you are accessing the website for the first time since its redesign, you will notice that your old username and password are invalid on the new site. You can re-register by following the steps outlined below.

How do I access the members' area and Go!?

As long as you are an active member and your contact details are correct on Go! you can request a password and log in.
1. Visit www.girlguiding.org.uk

2. Click on the 'Members' area & Go!' tab 

Members' area screen shot

3. Under the 'Log in!' tab click on 'need your password?’, just under the ‘submit’ icon.

Help step 3

4. Enter your email address or registration number in the box that appears, and click ‘submit’.
 
Once this has been submitted and validated against your details on Go! a password will be sent to the email address you have specified on Go! (this may take up to 15 minutes). Remember to keep your password safe and don't share it with anyone.

5. Once you have your password you can log in. Enter your registration number, shown on your membership card or available from your local Commissioner, your date of birth – in the form dd-mmm-yyyy (e.g. 01-sep-2011) and the password, including any capital letters or numbers.

Where can I get my membership number?

You can find your membership number on your Appointment Card or ask your local Commissioner.

Help! I haven't got an email address. How do I set one up?

Fear not, the process of setting up an email address is a quick, easy and painless process. There are plenty of free email providers to choose from, too.

If you have Internet access at home, your Internet provider may give you one or you can choose to create an account with an email provider such as Hotmail (www.hotmail.com) or Googlemail (www.googlemail.com).

To get an email account with either of these providers all you need to do is visit their website and click on 'sign up' or 'create a new account'. Fill in some details about yourself, press submit and voila - you're good to Go!

My password hasn't arrived.

If you have not received your password please check your spam/junk mail folder to see if the email containing your password is there. You will not receive a password if you are using the same email address as another member. Talk to your Commissioner if you're having problems.

I have received my password but it doesn't work.

If you have received your password and are having difficulty logging in you may find it easier to copy the password from right to left from your notification email and paste it into the login page. Please note the letters 'i', 'l' and 'k' in particular look very similar in upper and lower case.

Can I change my password?

Yes. After logging in you can go to 'Update details'  to change your password to something more memorable. Please remember you must not share your passwords with anyone.

Is Go! accessible via the new website?

Yes, click the Go! icon.

I'm still having problems logging in, what now?

This might be because of your browsers security settings, in which case you need to make Girlguiding and the Members' area 'trusted sites'. This document explains how to do this.

If that doesn't help, please talk to your Commissioner in the first instance.

Finally, please call 0800 999 2016 or email gosupport@girlguiding.org.uk.

I'm having some problems using the website, where can I go for help?

Check out the help section on the website. If you can't find your answer, email websupport@girlguiding.org.uk.

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