Girlguiding is committed to protecting your privacy. This policy
details the information we collect from you when you access the
Girlguiding website and the steps we take to ensure this
information remains confidential.
We collect some basic information from you in order to improve
your browsing experience. Except as explained in this policy
statement, we will not release any personal information to a third
party under any circumstances unless expressly authorised to do so
by you, or if we are obliged to do so by law.
All information will be dealt with in accordance with the Data
Protection Act 1998 and we will always aim to meet current Internet
best practices. To find out more about Data Protection, please read
our Data Protection Policy.
The information we collect from you
We currently collect information about your computer in order to
tailor the web pages we provide to you. This information is
collected from your computer regardless of whether or not you
register with us and is not personal to you. This includes the
- operating system (eg Microsoft Windows XP)
- browser software (eg Microsoft Internet Explorer v7.0)
- your browser’s custom settings (eg the presence of a Macromedia
- your IP address (the unique Internet network address of your
- your geographic location (or that of your Internet service
- access times (the time spent on the Girlguiding website)
- referring domain (the website you were browsing prior to your
visit to the Girlguiding website).
If you register with us, you also provide us with the following
- date of birth
- email address.
We collect this information in order to identify you on any
subsequent visit to the Girlguiding website and to allow us to
notify you of any important service announcements or significant
website updates. If you do not wish to receive information from us,
you can choose not to by editing your personal details.
If you are an active member of Girlguiding you will be able to
access our secure members’ area and Go! the membership database. To
do this, you will need to provide us with the following personal
- membership number
- date of birth.
If you apply for more details of guiding activities in your
area, we will also request the following information in order to
locate your nearest Girlguiding representatives:
- home address
- telephone number.
There are occasions where we ask for extra personal information,
such as registration for an event or online questionnaires. Any
details collected are stored securely offline and are not stored on
our web server.
Finally, in the case of our online shopping website, we also
collect your home address and credit/debit card details in order to
process your requested orders. For more details on how we handle
such sensitive data, please see the credit card details section of
If you donate online to Girlguiding the
Girlguiding will retain the following personal information:
- Your first name and last name
- Your address, including country
- Your email address
- The telephone numbers you provide, if
- Your age range (18-25, 26-45, 46-65, 66-85,
- Your gender
- Whether or not you are a member of
- Whether or not you are a UK taxpayer
When you supply this information to us, we are legally obliged by
the Data Protection Act 1998 to ensure that we only use this
information for the purpose for which it was requested, and to
ensure that it is kept securely.
If you have selected either (or both) of the
options giving us permission to contact you ("I am happy to be
contacted by Girlguiding for marketing purposes" and "I would like
to be kept up-to-date with how my contribution is being spent"),
Girlguiding may send communications to you by email or post from
time to time.
This policy is in addition to our general
Special note for users under the age of 18
If you are under the age of 18, you must obtain permission from
your parent or guardian before registering or providing any
personal information to us.
What we do with this information
The information about your computer detailed above is written to
a text log file held on our web server. These log files are only
accessible to the Web Manager at Girlguiding and the server
administrators at the third-party hosting company that manage the
The personal information you provide when you register with us
is stored in a secure database on our own web server at the hosting
company. This information is only accessible to the Web Manager at
Girlguiding and the server administrator at the hosting
In the case of our online shopping website, your personal
information is temporarily stored on a secure area on our server.
Once we have processed any online purchases you make through this
website, this information is deleted from the server and stored
securely offline at our Trading Service offices.
What we store in cookie files
When you log in to the Girlguiding website, we store a small
text file called a 'cookie' on your computer's disk drive. This
process is a very common practice, is completely harmless and
cannot be used to run programs or deliver viruses to your
This cookie holds information including the date of your last
visit to the Girlguiding website and your personal log in
preferences. If you chose to be recognised on your next visit to
the website, we will store your chosen user name in this cookie
In the case of our online shopping website, we also store some
additional information to improve the functionality of the website.
When you log in to access the checkout, you are also asked if you
would like the website to remember you on your next visit. If you
choose this option, your email address and/or Shop Account Number
will be stored in another cookie on your computer.
We never store credit/debit card details in a cookie as
these are not secure.
Instructions on how to view the contents of a cookie created by
us can be found in your browser's Help pages (usually accessible by
pressing the 'F1' key while you have your browser open).
You can also prevent cookies being stored on your computer by
setting your browser's preferences accordingly, and instructions
can be found in your browser's Help pages. You will still be able
to browse many parts of the Girlguiding website, but certain
functionality may be restricted.
How we protect your personal information
We seek to comply with the Data Protection Act 1998 and take all
reasonable care to prevent any unauthorised access to your personal
Girlguiding does not sell or share any personal information
about you to any outside vendors or advertising agencies.
Our secure servers use the strongest encryption technology
available, technology that is also used by banks and credit card
companies to secure their online transactions. In addition, our
network is guarded by computers called ‘firewalls’.
All purchases made on our website are secure. This means it's
safe for you to input sensitive information, such as your credit
card number, when you place an order for any goods on our online
We would not transfer your information outside of the EEA
(European Economic Area) without obtaining your consent first.
Credit card details
Girlguiding understands the natural concerns you may have about
entering sensitive personal or credit card details. We would
therefore like to assure you that this information is stored
securely on a remote server and only aspects required for online
transactional purposes are held online.
The personal information and credit card details that we request
are only used by us to fulfill your order.
The personal information that is required for our accounts is
kept securely, in accordance with our internal security policy, and
only for as long as required by law.
All information will be kept confidential. Upon receipt of your
request, we will delete any credit card details we hold.
All credit card details are taken via a secure connection and
NOT stored on this web server.
Any person found to be using credit cards fraudulently on this
website will be prosecuted.
Viewing your personal information
You can view, edit or remove this personal information at any
time by logging into the Girlguiding website and clicking on the My
Personal Details link on the left-hand-side of the page.
You also have the legal right to request a copy of the
information we hold about you, and to have any inaccuracies
corrected, by submitting a written request to:
The Web Manager
17-19 Buckingham Palace Road
There is a standard fee of £10 for each request of this
How long do we hold your information on file?
We hold information about you for as long as you actively
subscribe as a user.
Any cookie we store on your computer is set to expire three
months after your last visit to the Girlguiding website and is
automatically removed from your computer once this three month
period has elapsed.
Our contact with you
When you register with us, you are given the option to subscribe
to one or all of our email newsletters via the My Subscriptions
If you would rather not receive any such contact from us, you
can log in to the website and edit your preferences by clicking on
My Subscriptions link on the left-hand-side of the page. You can
also achieve this by following the unsubscribe instructions on any
email newsletter you receive from us.
feel that we are not adhering to the provisions set out here,
please do not hesitate to contact us by writing to:
The Web Manager
17-19 Buckingham Palace Road
Alternatively you can email the Web Manager at firstname.lastname@example.org or
telephone 0207 834 6242.
By using the Girlguiding website you consent to the provisions
detailed in this policy.
We cannot be responsible for any information you disclose in
public community areas of the Girlguiding website or those that are
listed in our website directory. This information can be viewed or
collected by any third party and you should always be wary of
publishing any personal information in public community
listed in our website directory that you choose to visit so you may
understand what information is collected from you and for what
Girlguiding cannot be held responsible for the policies of any
third party website listed in our website directory and you access
these websites at your own risk.
We reserve the right to amend this policy at any time in
response to your feedback, new or altered Girlguiding systems and
procedures, Internet best practices and UK and European law.
17-19 Buckingham Palace Road